FAQs

Emergency Appointments

We will always keep an appointment free in both the morning and afternoon for emergencies. These are offered to patients in severe pain. We are usually able to see other types of emergency on the same day or the next.

If you have an emergency please contact us as soon as possible on the day, as this will give us maximum flexibility in organizing you an appointment.

Confidentiality

Strict confidentiality of patient records and information is maintained at all times. Information from patient records, both paper and electronic, not directly related to treatment (e.g. referral letters) will not be passed on to any third party without the patients express permission.

If you would like us to be able to give information to a named partner or relative, please request at reception.

Appointments

Our reception team will do their best to find an appointment on a day and time convenient to you. We do not make any appointments without agreement with you or your representative. We will give or send you a printed appointment card as confirmation.

We also offer a complimentary text message appointment reminder. Please ask reception if you would like to receive these.

Please note that appointments in the late afternoon and early morning are very popular and are booked up several weeks in advance.

If you are unable to keep your appointment please contact the surgery as soon as possible and we will be happy to rearrange it for you.

Late Cancellation and Failed Appointments

Appointments cancelled without 24 hours notice will be recorded as late cancellations.

If you fail to attend more than one appointment we will close your course of treatment. When you return for more treatment we will have to open a new course of treatment which will incur another patient charge.

Repeated failed and late cancelled appointments will result in the loss of your NHS place with this practice.