Complaints Policy

We take complaints very seriously and try to ensure all patients are satisfied with their experience of our service. When patients complain, they are dealt with courteously and promptly so the matter is resolved as quickly as possible. We always react to complaints in a caring and sensitive way.

If you do wish to make a complaint, please contact Jane Dyminski, Practice Manager in writing or over the telephone (01282 611844). We will acknowledge any complaint in writing, seek to investigate the complaint and provide a written outcome.

If patients are not satisfied with the outcome of our complaints procedure then a complaint may be made to:

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body).

For complaints about private treatment contact The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Tel – 08456 120 540 or www.dentalcomplaints.org.uk

For complaints about NHS treatment contact Dental Services, East Lancs PCT, Walshaw House, Regent St, Nelson BB9 8SQ.

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